Vacant Positions at Human Capital Outsourcing Limited at Human Capital Outsourcing Limited

Vacant Positions at Human Capital Outsourcing Limited at Human Capital Outsourcing Limited | Iko Kazi

Responsibilities

Oversee the daily operations of the hotel to ensure seamless guest experiences.
Lead and supervise Front Office, Housekeeping, Food & Beverage, Maintenance, and Security teams.
Ensure exceptional guest service standards are maintained across all departments.
Monitor guest feedback and implement corrective actions to improve satisfaction levels.
Develop and enforce operational policies, procedures, and service standards.
Manage departmental heads and ensure accountability for performance targets.
Monitor occupancy, revenue performance, and operational efficiency.
Control operating costs and minimize wastage while maintaining service quality.
Conduct regular inspections of guest rooms, public areas, and facilities.
Ensure compliance with health, safety, hygiene, and regulatory requirements.
Oversee staff scheduling, productivity, and workforce planning.
Support recruitment, onboarding, training, and performance management initiatives.
Prepare operational reports and provide recommendations for continuous improvement.
Manage supplier relationships and oversee procurement of operational requirements.
Implement systems that improve accountability, reporting, and operational controls.
Resolve guest complaints promptly and professionally.
Drive a culture of teamwork, professionalism, and customer-centric service delivery.
Support revenue-generating initiatives and enhance overall guest experience.

Skills & Requirements

Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a related field.
Minimum of 5 years' experience managing hotel operations in a hotel, resort, lodge, camp, or boutique hospitality property.
Proven experience managing properties with between 30 and 100 rooms is highly preferred.
Demonstrated success in leading multi-department hospitality teams.
Strong understanding of hospitality operations, guest service, housekeeping, food and beverage management, and maintenance functions.
Experience implementing operational controls, reporting systems, and accountability frameworks.
Knowledge of hospitality management systems and operational reporting tools.

End Date 10th June 2026

Responsibilities

Conduct quality inspections across farms, production units, kitchens, outlets, and operational sites.
Monitor food preparation, processing, packaging, storage, and dispatch activities.
Ensure compliance with food safety regulations, hygiene standards, and SOPs.
Oversee quality control of products, raw materials, packaging, and finished goods.
Conduct routine outlet inspections to assess hygiene, customer service, branding, and operational standards.
Ensure proper storage temperatures, stock rotation (FIFO), and contamination prevention practices.
Monitor expiry dates, waste management procedures, and pest control systems.
Train staff on quality standards, food safety procedures, hygiene, and operational compliance.
Conduct quality audits and prepare daily, weekly, and monthly compliance reports.
Investigate customer complaints relating to food quality and implement corrective actions.
Recommend process improvements to strengthen operational efficiency and product consistency.
Escalate serious quality risks and non-compliance issues to management promptly.

Skills & Requirements

Diploma or Bachelor’s Degree in Food Science, Quality Assurance, Public Health, Food Production, Hospitality, or related field.
Minimum 3 years’ experience in Quality Control, Food Safety, or Operations Management.
Experience within poultry production, FMCG, food manufacturing, restaurant operations, or hospitality industry is highly preferred.
Knowledge of food safety standards, HACCP, quality systems, and compliance requirements is an added advantage.
Experience conducting audits, inspections, and compliance reporting preferred.

Responsibilities

Generate leads and identify new business opportunities within assigned territories.
Support sales initiatives through client presentations, product demonstrations, and follow-ups.
Develop and maintain strong relationships with clients, distributors, and channel partners.
Prepare sales quotations, proposals, and documentation for customer accounts.
Track and report on sales activities, pipelines, and performance metrics.
Assist with marketing campaigns including digital and offline promotions.
Support creation of marketing collateral, case studies, and product content.
Coordinate with operations and technical teams to ensure excellent customer service.
Follow up on customer inquiries, feedback, and after-sales support.

Skills & Requirements

Diploma or Bachelor’s degree in Marketing, Sales, Engineering, or related discipline.
Minimum 3 years’ experience in sales, marketing, or customer-facing roles; experience in industrial products, engineering, or manufacturing is a plus.
Demonstrated ability to build and maintain client relationships.
Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
Strong communication, presentation, and negotiation skills.
Self-driven with a positive attitude and ability to work independently.
Excellent interpersonal and customer service skills.
Target-driven with strong follow-up and closing capabilities.
Good understanding of B2B sales cycles and customer engagement.
Strong organization, planning, and reporting abilities.
Ability to learn technical product features and articulate value to customers.

Vacant Positions at Human Capital Outsourcing Limited