Vacant Positions at Human Capital Outsourcing Limited

Responsibilities

• Oversee the daily operations of the hotel to ensure seamless guest experiences.

• Lead and supervise Front Office, Housekeeping, Food & Beverage, Maintenance, and Security teams.

• Ensure exceptional guest service standards are maintained across all departments.

• Monitor guest feedback and implement corrective actions to improve satisfaction levels.

• Develop and enforce operational policies, procedures, and service standards.

• Manage departmental heads and ensure accountability for performance targets.

• Monitor occupancy, revenue performance, and operational efficiency.

• Control operating costs and minimize wastage while maintaining service quality.

• Conduct regular inspections of guest rooms, public areas, and facilities.

• Ensure compliance with health, safety, hygiene, and regulatory requirements.

• Oversee staff scheduling, productivity, and workforce planning.

• Support recruitment, onboarding, training, and performance management initiatives.

• Prepare operational reports and provide recommendations for continuous improvement.

• Manage supplier relationships and oversee procurement of operational requirements.

• Implement systems that improve accountability, reporting, and operational controls.

• Resolve guest complaints promptly and professionally.

• Drive a culture of teamwork, professionalism, and customer-centric service delivery.

• Support revenue-generating initiatives and enhance overall guest experience.

Skills & Requirements

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a related field.

• Minimum of 5 years' experience managing hotel operations in a hotel, resort, lodge, camp, or boutique hospitality property.

• Proven experience managing properties with between 30 and 100 rooms is highly preferred.

• Demonstrated success in leading multi-department hospitality teams.

• Strong understanding of hospitality operations, guest service, housekeeping, food and beverage management, and maintenance functions.

• Experience implementing operational controls, reporting systems, and accountability frameworks.

• Knowledge of hospitality management systems and operational reporting tools.

End Date 10th June 2026

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Responsibilities

• Conduct quality inspections across farms, production units, kitchens, outlets, and operational sites.

• Monitor food preparation, processing, packaging, storage, and dispatch activities.

• Ensure compliance with food safety regulations, hygiene standards, and SOPs.

• Oversee quality control of products, raw materials, packaging, and finished goods.

• Conduct routine outlet inspections to assess hygiene, customer service, branding, and operational standards.

• Ensure proper storage temperatures, stock rotation (FIFO), and contamination prevention practices.

• Monitor expiry dates, waste management procedures, and pest control systems.

• Train staff on quality standards, food safety procedures, hygiene, and operational compliance.

• Conduct quality audits and prepare daily, weekly, and monthly compliance reports.

• Investigate customer complaints relating to food quality and implement corrective actions.

• Recommend process improvements to strengthen operational efficiency and product consistency.

• Escalate serious quality risks and non-compliance issues to management promptly.

Skills & Requirements

• Diploma or Bachelor’s Degree in Food Science, Quality Assurance, Public Health, Food Production, Hospitality, or related field.

• Minimum 3 years’ experience in Quality Control, Food Safety, or Operations Management.

• Experience within poultry production, FMCG, food manufacturing, restaurant operations, or hospitality industry is highly preferred.

• Knowledge of food safety standards, HACCP, quality systems, and compliance requirements is an added advantage.

• Experience conducting audits, inspections, and compliance reporting preferred.

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Responsibilities

• Generate leads and identify new business opportunities within assigned territories.

• Support sales initiatives through client presentations, product demonstrations, and follow-ups.

• Develop and maintain strong relationships with clients, distributors, and channel partners.

• Prepare sales quotations, proposals, and documentation for customer accounts.

• Track and report on sales activities, pipelines, and performance metrics.

• Assist with marketing campaigns including digital and offline promotions.

• Support creation of marketing collateral, case studies, and product content.

• Coordinate with operations and technical teams to ensure excellent customer service.

• Follow up on customer inquiries, feedback, and after-sales support.

Skills & Requirements

• Diploma or Bachelor’s degree in Marketing, Sales, Engineering, or related discipline.

• Minimum 3 years’ experience in sales, marketing, or customer-facing roles; experience in industrial products, engineering, or manufacturing is a plus.

• Demonstrated ability to build and maintain client relationships.

• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.

• Strong communication, presentation, and negotiation skills.

• Self-driven with a positive attitude and ability to work independently.

• Excellent interpersonal and customer service skills.

• Target-driven with strong follow-up and closing capabilities.

• Good understanding of B2B sales cycles and customer engagement.

• Strong organization, planning, and reporting abilities.

• Ability to learn technical product features and articulate value to customers.