The Operations Manager will lead and manage the Operations Department to ensure efficient, cost-effective, and high-quality service delivery across all transport and tour operations. Based at the Mombasa regional office, the role is accountable for operational performance, fleet optimization, risk management, customer satisfaction, and adherence to standardized processes that support sustainable and profitable business growth. Key responsibilities include operational excellence & process management, transport & fleet management, quality control & customer experience, risk, safety & incident management, people development & training, and reporting & data management.