Sales Account Manager at MGallery Hotel Collection

Job Description

We are seeking a dynamic and results-driven Sales Account Manager to join our team in Nairobi, Kenya. As a Sales Account Manager, you will be responsible for managing and growing relationships with our most valuable clients, driving sales, and ensuring customer satisfaction.

• Develop and maintain strong, long-lasting client relationships

• Create and implement strategic account plans to maximize revenue growth

• Identify new business opportunities within existing accounts

• Negotiate contracts and close agreements to maximize profits

• Collaborate with cross-functional teams to ensure client satisfaction and retention

• Conduct regular client meetings to understand their needs and present solutions

• Monitor and report on account performance, sales forecasts, and key metrics

• Stay informed about market trends, competition, and industry developments

• Resolve any client issues or concerns promptly and professionally

Qualifications

• Bachelor's degree in Business, Marketing, or related field

• 3+ years of experience in account management or sales, preferably in a similar industry

• Proven track record of meeting or exceeding sales targets

• Strong skills in relationship building, negotiation, and strategic planning

• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite

• Excellent communication and presentation skills

• Ability to analyze data and create insightful reports

• Experience in managing high-value client relationships

• Industry knowledge relevant to our products or services

• Understanding of the Kenyan and East African market

• Fluency in English and Swahili

• Sales or account management certifications (preferred)

• Willingness to travel as required for client meetings