Open Roles at Twyford Tile

ROLE PURPOSE

• The Interior Designer – Retail Plaza provides professional interior design consultation to help customers confidently select, combine and visualize MICASSO products within their spaces.

• The role transforms customer ideas, plans and lifestyle requirements into practical and inspiring design recommendations, helping customers move from:

• “I don't know what to choose” → “I can see exactly how my space will look.”

• The Interior Designer will support homeowners, architects, designers, developers and project customers with product selection, tile combinations, colour coordination, space planning, mood boards and visualization.

• The role should ultimately create additional reasons for customers to visit MICASSO Tile Plaza and increase customer confidence, product selection and sales conversion.

SIMPLE OWNERSHIP

• UNDERSTAND → DESIGN → VISUALIZE → RECOMMEND → SUPPORT SELECTION → CONVERT

KEY RESPONSIBILITIES

CUSTOMER DESIGN CONSULTATION

• Conduct one-on-one design consultations with showroom customers.

• Understand the customer's space, lifestyle, taste, project requirements and budget.

• Guide customers who are unsure about colours, finishes, tile combinations or overall design direction.

• Translate customer ideas into clear and practical interior concepts.

• Provide professional recommendations while respecting the customer's individual style.

• Support both walk-in and scheduled design consultations.

TILE & PRODUCT SELECTION

• Recommend appropriate MICASSO tiles according to the customer's space and intended application.

• Advise customers on:

• Colours

• Finishes

• Sizes

• Textures

• Patterns

• Tile layouts

• Applications

• Explain how different products affect the appearance and feeling of a space.

• Help customers confidently narrow multiple options into a coordinated final selection.

• Recommend products based on both design suitability and practical application.

PRODUCT PAIRING & COMPLETE SOLUTIONS

• Create coordinated combinations using different MICASSO products.

• Recommend suitable:

• Floor and wall combinations

• Feature-wall products

• Bathroom combinations

• Kitchen combinations

• Living-area combinations

• Indoor/outdoor transitions

• Sanitaryware and complementary finishes where applicable

• Encourage customers to consider the complete space rather than selecting individual tiles in isolation.

• Identify opportunities for cross-selling and complementary product recommendations.

The objective is to move from:

• ONE PRODUCT → COORDINATED PRODUCTS → COMPLETE MICASSO SPACE SOLUTION

SPACE PLANNING

• Review customer floor plans, measurements, photographs and reference images.

• Understand room proportions, circulation, lighting and intended use.

• Recommend suitable tile sizes, layouts and material combinations.

• Advise customers on how different design choices may visually affect room size, proportion and atmosphere.

• Assist customers in developing practical design solutions for residential and commercial spaces.

MOOD BOARDS & DESIGN CONCEPTS

• Prepare customer mood boards and design concepts.

• Develop:

• Colour palettes

• Material combinations

• Tile pairings

• Style directions

• Product selections

• Translate technical design thinking into visuals customers can easily understand.

• Maintain reusable inspiration concepts for common customer needs and spaces.

DESIGN VISUALIZATION

• Help customers visualize MICASSO products within their actual spaces.

• Prepare sketches, digital concepts, mood boards and basic 3D visualizations where appropriate.

• Use customer floor plans, photographs and measurements to demonstrate possible finished outcomes.

• Develop before/after or concept visuals for selected projects.

• Ensure visualizations are practical and based on available MICASSO products.

LIFESTYLE-LED DESIGN

Understand how the customer intends to use the space before recommending products.

Consider requirements such as:

• Family living

• Entertaining

• Relaxation

• Hospitality

• Rental properties

• Luxury residential spaces

• Commercial spaces

• High-traffic environments

• Children's spaces

• Indoor/outdoor living

Recommendations should combine aesthetics + functionality + lifestyle.

SALES SUPPORT & COMMERCIAL CONTRIBUTION

• Work closely with Sales Consultants during customer selection.

• Join consultations where customers require deeper design guidance.

• Help Sales Consultants resolve customer uncertainty around product selection.

• Recommend commercially appropriate solutions based on:

• Customer budget

• Available products

• Project requirements

• Design suitability

• Potential order value

• Support customers toward a clear final product selection.

• Identify opportunities to increase the customer's basket through relevant complementary products.

The Interior Designer is not expected to become a salesperson, but their expertise should make it easier for the customer to confidently make a purchasing decision.

DESIGN CONSULTATION PROGRAMME

• Support the development of MICASSO Tile Plaza's professional Design Consultation Service.

• Conduct scheduled design-consultation sessions.

• Prepare before each consultation by reviewing customer information, plans and requirements.

• Maintain appointment schedules and consultation records.

• Document recommendations made to each customer.

• Provide recommendations to Sales Consultants for follow-up.

• Support special consultation days, customer workshops and design events.

CUSTOMER FOLLOW-UP

• Maintain accurate records of customer consultations.

• Record products and concepts recommended during consultations.

• Share recommendations with Sales Consultants for quotation and follow-up.

• Where necessary, support follow-up consultations when customers require further design clarification.

• Track selected projects through to final product selection where possible.

• Document successful customer projects for portfolio development.

SHOWROOM INSPIRATION & EXPERIENCE

• Continuously identify ways to make MICASSO Tile Plaza more inspirational.

• Recommend:

• Room-set concepts

• Tile combinations

• Lifestyle installations

• Product pairings

• Display stories

• Colour stories

• Seasonal design concepts

• Work with Marketing and Plaza teams to improve product presentation.

• Help ensure displays demonstrate how customers can actually use MICASSO products, rather than simply displaying individual tiles.

MICASSO PRODUCT EXPERTISE

Develop excellent knowledge of the MICASSO portfolio including:

• Product ranges

• Sizes

• Finishes

• Textures

• Technologies

• Design inspirations

• Applications

• Available complementary products

• Understand the differences between product technologies and confidently recommend appropriate products according to customer requirements.

• Stay informed on newly launched MICASSO products and incorporate them into customer recommendations.

TREND & DESIGN INTELLIGENCE

• Keep up to date with interior design and architectural trends.

• Monitor developments in:

• Colours

• Materials

• Textures

• Wood-look surfaces

• Stone and marble looks

• Large-format surfaces

• Bathroom design

• Kitchen design

• Residential lifestyle trends

• Translate relevant trends into practical MICASSO product recommendations.

• Share useful design insights with Marketing and Sales teams.

CONTENT & MARKETING SUPPORT

Provide professional design expertise to support MICASSO marketing content.

Contribute ideas for:

• Design tips

• Product pairing content

• Room inspiration

• Educational videos

• New product demonstrations

• Trend content

• Customer design guides

• Social media content

• Showroom events and workshops

Support Marketing in ensuring design-related communication is professionally credible and relevant to customers.

PROJECT PORTFOLIO

• Maintain a portfolio of completed customer concepts and projects.

• Document:

• Before/after concepts

• Mood boards

• Customer spaces

• Product combinations

• Visualizations

• Completed installations where available

• Identify strong projects that can potentially become MICASSO customer case studies or marketing content, subject to appropriate customer approval.

QUALIFICATIONS & EXPERIENCE

Education

• Bachelor's Degree or Diploma in Interior Design, Interior Architecture, Spatial Design or related discipline.

• Formal training in architectural/interior visualization is an advantage.

Experience

• 3–5 years of practical interior design experience, preferably in a customer-facing environment.

• Experience in residential interior design is strongly preferred.

• Experience working with tiles, surfaces, kitchens, bathrooms, furniture, sanitaryware, finishes or building materials is an advantage.

• Experience conducting direct customer design consultations.

• Demonstrable experience creating mood boards, product/material combinations and space concepts.

• Experience supporting retail or showroom customers is highly desirable.

Technical Skills

The candidate should be comfortable using relevant design tools such as:

• AutoCAD

• SketchUp

• Adobe Photoshop / Illustrator

• Canva or equivalent presentation tools

• Basic 3D visualization/rendering software

• Microsoft PowerPoint

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