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Twyford Tile
Open Roles at Twyford Tile
Nairobi, NairobiKenyaFull TimeMid-Senior Level
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Twyford Tile
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ROLE PURPOSE
The Interior Designer – Retail Plaza provides professional interior design consultation to help customers confidently select, combine and visualize MICASSO products within their spaces.
The role transforms customer ideas, plans and lifestyle requirements into practical and inspiring design recommendations, helping customers move from:
“I don't know what to choose” → “I can see exactly how my space will look.”
The Interior Designer will support homeowners, architects, designers, developers and project customers with product selection, tile combinations, colour coordination, space planning, mood boards and visualization.
The role should ultimately create additional reasons for customers to visit MICASSO Tile Plaza and increase customer confidence, product selection and sales conversion.
SIMPLE OWNERSHIP
KEY RESPONSIBILITIES
CUSTOMER DESIGN CONSULTATION
Conduct one-on-one design consultations with showroom customers.
Understand the customer's space, lifestyle, taste, project requirements and budget.
Guide customers who are unsure about colours, finishes, tile combinations or overall design direction.
Translate customer ideas into clear and practical interior concepts.
Provide professional recommendations while respecting the customer's individual style.
Support both walk-in and scheduled design consultations.
TILE & PRODUCT SELECTION
Recommend appropriate MICASSO tiles according to the customer's space and intended application.
Advise customers on:
Colours
Finishes
Sizes
Textures
Patterns
Tile layouts
Applications
Explain how different products affect the appearance and feeling of a space.
Help customers confidently narrow multiple options into a coordinated final selection.
Recommend products based on both design suitability and practical application.
PRODUCT PAIRING & COMPLETE SOLUTIONS
Create coordinated combinations using different MICASSO products.
Recommend suitable:
Floor and wall combinations
Feature-wall products
Bathroom combinations
Kitchen combinations
Living-area combinations
Indoor/outdoor transitions
Sanitaryware and complementary finishes where applicable
Encourage customers to consider the complete space rather than selecting individual tiles in isolation.
Identify opportunities for cross-selling and complementary product recommendations.
The objective is to move from:
SPACE PLANNING
Review customer floor plans, measurements, photographs and reference images.
Understand room proportions, circulation, lighting and intended use.
Recommend suitable tile sizes, layouts and material combinations.
Advise customers on how different design choices may visually affect room size, proportion and atmosphere.
Assist customers in developing practical design solutions for residential and commercial spaces.
MOOD BOARDS & DESIGN CONCEPTS
Prepare customer mood boards and design concepts.
Develop:
Colour palettes
Material combinations
Tile pairings
Style directions
Product selections
Translate technical design thinking into visuals customers can easily understand.
Maintain reusable inspiration concepts for common customer needs and spaces.
DESIGN VISUALIZATION
Help customers visualize MICASSO products within their actual spaces.
Prepare sketches, digital concepts, mood boards and basic 3D visualizations where appropriate.
Use customer floor plans, photographs and measurements to demonstrate possible finished outcomes.
Develop before/after or concept visuals for selected projects.
Ensure visualizations are practical and based on available MICASSO products.
LIFESTYLE-LED DESIGN
Understand how the customer intends to use the space before recommending products.
Consider requirements such as:
Family living
Entertaining
Relaxation
Hospitality
Rental properties
Luxury residential spaces
Commercial spaces
High-traffic environments
Children's spaces
Indoor/outdoor living
Recommendations should combine aesthetics + functionality + lifestyle.
SALES SUPPORT & COMMERCIAL CONTRIBUTION
Work closely with Sales Consultants during customer selection.
Join consultations where customers require deeper design guidance.
Help Sales Consultants resolve customer uncertainty around product selection.
Recommend commercially appropriate solutions based on:
Customer budget
Available products
Project requirements
Design suitability
Potential order value
Support customers toward a clear final product selection.
Identify opportunities to increase the customer's basket through relevant complementary products.
The Interior Designer is not expected to become a salesperson, but their expertise should make it easier for the customer to confidently make a purchasing decision.
DESIGN CONSULTATION PROGRAMME
Support the development of MICASSO Tile Plaza's professional Design Consultation Service.
Conduct scheduled design-consultation sessions.
Prepare before each consultation by reviewing customer information, plans and requirements.
Maintain appointment schedules and consultation records.
Document recommendations made to each customer.
Provide recommendations to Sales Consultants for follow-up.
Support special consultation days, customer workshops and design events.
CUSTOMER FOLLOW-UP
Maintain accurate records of customer consultations.
Record products and concepts recommended during consultations.
Share recommendations with Sales Consultants for quotation and follow-up.
Where necessary, support follow-up consultations when customers require further design clarification.
Track selected projects through to final product selection where possible.
Document successful customer projects for portfolio development.
SHOWROOM INSPIRATION & EXPERIENCE
Continuously identify ways to make MICASSO Tile Plaza more inspirational.
Recommend:
Room-set concepts
Tile combinations
Lifestyle installations
Product pairings
Display stories
Colour stories
Seasonal design concepts
Work with Marketing and Plaza teams to improve product presentation.
Help ensure displays demonstrate how customers can actually use MICASSO products, rather than simply displaying individual tiles.
MICASSO PRODUCT EXPERTISE
Develop excellent knowledge of the MICASSO portfolio including:
Product ranges
Sizes
Finishes
Textures
Technologies
Design inspirations
Applications
Available complementary products
Understand the differences between product technologies and confidently recommend appropriate products according to customer requirements.
Stay informed on newly launched MICASSO products and incorporate them into customer recommendations.
TREND & DESIGN INTELLIGENCE
Keep up to date with interior design and architectural trends.
Monitor developments in:
Colours
Materials
Textures
Wood-look surfaces
Stone and marble looks
Large-format surfaces
Bathroom design
Kitchen design
Residential lifestyle trends
Translate relevant trends into practical MICASSO product recommendations.
Share useful design insights with Marketing and Sales teams.
CONTENT & MARKETING SUPPORT
Provide professional design expertise to support MICASSO marketing content.
Contribute ideas for:
Design tips
Product pairing content
Room inspiration
Educational videos
New product demonstrations
Trend content
Customer design guides
Social media content
Showroom events and workshops
Support Marketing in ensuring design-related communication is professionally credible and relevant to customers.
PROJECT PORTFOLIO
Maintain a portfolio of completed customer concepts and projects.
Document:
Before/after concepts
Mood boards
Customer spaces
Product combinations
Visualizations
Completed installations where available
Identify strong projects that can potentially become MICASSO customer case studies or marketing content, subject to appropriate customer approval.
QUALIFICATIONS & EXPERIENCE
Education
Bachelor's Degree or Diploma in Interior Design, Interior Architecture, Spatial Design or related discipline.
Formal training in architectural/interior visualization is an advantage.
Experience
3–5 years of practical interior design experience, preferably in a customer-facing environment.
Experience in residential interior design is strongly preferred.
Experience working with tiles, surfaces, kitchens, bathrooms, furniture, sanitaryware, finishes or building materials is an advantage.
Experience conducting direct customer design consultations.
Demonstrable experience creating mood boards, product/material combinations and space concepts.
Experience supporting retail or showroom customers is highly desirable.
Technical Skills
The candidate should be comfortable using relevant design tools such as:
AutoCAD
SketchUp
Adobe Photoshop / Illustrator
Canva or equivalent presentation tools
Basic 3D visualization/rendering software
Microsoft PowerPoint