The Hotel Desk Coordinator is responsible for professionally managing and delivering high-quality, cost-effective, and seamless hotel accommodation solutions for corporate clients by negotiating competitive rates with hotels, coordinating accurate bookings, ensuring service excellence, and strengthening supplier partnerships — while protecting the company’s profitability and brand reputation. Key Responsibilities: Manage end-to-end hotel accommodation services for corporate clients in accordance with approved travel policies and service level agreements (SLAs) / contracts. Coordinate hotel reservations, negotiations, and confirmations while ensuring cost efficiency, quality standards, and client preferences are met. Develop and maintain strategic relationships with hotel partners and accommodation suppliers to secure preferred rates and availability. Ensure accuracy and compliance of all booking details, including contracted rates, room allocations, billing instructions, and cancellation terms. Oversee amendments, re-bookings, and cancellations with minimal disruption to client travel plans. Issue booking confirmations, accommodation vouchers, and related documentation in a timely and professional manner. Maintain and regularly update hotel databases, rate agreements, and supplier records within company systems. Address client inquiries, service escalations, and accommodation-related issues promptly, ensuring effective service recovery. Collaborate closely with internal teams including air ticketing, operations, finance, and account management to deliver seamless travel solutions. Ensure adherence to company procedures, client contracts, and regulatory requirements. Monitor accommodation spend, identify cost-saving opportunities, and prepare management and client reports as required. Support after-hours or emergency accommodation arrangements in line with company policies.
