The candidate in this position will be responsible for the end-to-end management of clients life cycles with the business, from client acquisition to completion or termination. The Account Manager will also be responsible for monitoring the performance of the portfolio. They will ensure that all responsibilities below are executed in alignment with related Policies. Key Duties and Responsibilities: Customer Acquisition - Finding clients, Vetting Clients and Guarantors. Training and Administration - Reemphasise the initial training done by the Customer Relations Officer. Disbursement - Inform clients about different payment channels. Loan Management - Follow up on clients through phone calls and physical visits. Incident Management - Coordinate, escalate, and collaborate with the clients during any incident. After Sales - Communicate new opportunities to potential clients. Use of data, systems, and transparency - Record all customer interactions. Knowledge, experience, skills, and qualification: Diploma or equivalent in Business related course. At least 1 year of experience in microfinance is preferred. Unquestionable degree in integrity and transparency. Riding Competence, preferably Class A2 and B, is a requirement for this position. Excellent interpersonal skills - ability to connect with customers, colleagues and the community. Highest degree of dependability and commitment.