Intern Debt Collection at Human Capital Outsourcing Limited

Are you passionate about ensuring financial sustainability while empowering off-grid communities through clean energy? Our client a solar energy company is seeking a Debt Collections intern to join their dynamic team and play a key role in driving successful credit recovery for their PAYGO solar systems.

Responsibilities

• Monitor and manage a portfolio of delinquent accounts to ensure timely recovery of overdue payments.

• Plan and execute effective recovery strategies aligned with Company’s PAYGO credit policy.

• Negotiate payment plans, payoff deadlines, and settlements with clients.

• Address and resolve customer queries, complaints, and disputes in a professional manner.

• Liaise with sales and technical teams to address account-related concerns and escalate unresolved technical issues.

• Recommend repossession of Company’s systems in cases of default where all recovery avenues have been exhausted.

• Identify and report bad debts, deceased, or incapacitated customers to the Finance Manager for further action.

• Track daily collection performance and prepare monthly portfolio performance reports.

• Ensure accurate documentation and timely updates of customer payment status.

• Support the achievement of monthly collection targets as assigned by the supervisor.

Skills & Requirements

• Diploma or bachelor’s degree in finance, Credit Management, Business Administration, or related business field.

• Proficiency in MS Office Suite, particularly Excel

• Some understanding of mobile money platforms and PAYGO repayment models is a plus.

• Excellent negotiation and interpersonal skills.

• High emotional intelligence and professionalism when dealing with clients.

• Strong problem-solving and decision-making abilities.

• Ability to work independently and meet set targets under minimal supervision.

• Detail-oriented, with excellent record-keeping and reporting skills.

• Team player with a proactive and resilient attitude.