HCOL
Human Capital Outsourcing Limited
Intern Debt Collection at Human Capital Outsourcing Limited
KenyaFull Time
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Human Capital Outsourcing Limited
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Are you passionate about ensuring financial sustainability while empowering off-grid communities through clean energy? Our client a solar energy company is seeking a Debt Collections intern to join their dynamic team and play a key role in driving successful credit recovery for their PAYGO solar systems.
Responsibilities
Monitor and manage a portfolio of delinquent accounts to ensure timely recovery of overdue payments.
Plan and execute effective recovery strategies aligned with Company’s PAYGO credit policy.
Negotiate payment plans, payoff deadlines, and settlements with clients.
Address and resolve customer queries, complaints, and disputes in a professional manner.
Liaise with sales and technical teams to address account-related concerns and escalate unresolved technical issues.
Recommend repossession of Company’s systems in cases of default where all recovery avenues have been exhausted.
Identify and report bad debts, deceased, or incapacitated customers to the Finance Manager for further action.
Track daily collection performance and prepare monthly portfolio performance reports.
Ensure accurate documentation and timely updates of customer payment status.
Support the achievement of monthly collection targets as assigned by the supervisor.
Skills & Requirements
Diploma or bachelor’s degree in finance, Credit Management, Business Administration, or related business field.
Proficiency in MS Office Suite, particularly Excel
Some understanding of mobile money platforms and PAYGO repayment models is a plus.
Excellent negotiation and interpersonal skills.
High emotional intelligence and professionalism when dealing with clients.
Strong problem-solving and decision-making abilities.
Ability to work independently and meet set targets under minimal supervision.
Detail-oriented, with excellent record-keeping and reporting skills.
Team player with a proactive and resilient attitude.