Juhudi Kilimo
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Juhudi Kilimo
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Job Summary
Job Details
KEY DELIVERABLES FOR THIS POSITION (K.P.I’s)
Deliver Assigned Set TargetsÂ
Deliver loan Portfolio growthÂ
Manage portfolio qualityÂ
Service Delivery
KEY RESPONSIBILITIES
Implementing the Business Development strategy and plans for the assigned portfolio and targets while ensuring adherence to policies and processes for delivery of targets.
Managing risks to achieve a quality portfolio in line with set targets through client training, loan appraisal, portfolio management, loan repayment and follow-up.Â
Ensuring that all deposits have been apportioned as per customers’ payment within the stipulated time.
Carrying out a market analysis for the assigned area to identify potential customers.
Creating awareness through marketing activities including promotion & outreach programs to generate leads and conversions.
Carrying out customer screening, recruitment, training and evaluation in the targeted markets.
Carrying out loan appraisal, assessment and loan processing in line with the credit policy.Â
Ensuring service delivery through regular group/customer visits, turn around, customer feedback, loan progress and repayment plans for sustained relationship and customer satisfaction.
Preparing daily group status reports and sharing with the branch team for branch health and sustainability.
Identifying & recommending best practices for innovation to ensure new & improved processes, products and services.Â
Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.
Requirements
Academic Qualifications
**Core Job Skills **
Making The Deal skills (selling skills)
Risk Management
Basic Financial Reporting
Customer Management skills
Public Relations Skills
Problem solving skills
Analytical Skills
Negotiation skills
Interpersonal skills
Influencing skills
Standard General Skills (Generic)
Communication skillsÂ
Customer Service
Computer Literacy & application
Change ChampionÂ
Core Values/ Behavior
Integrity
Respect
Transformation
Passion
Relevant Experience
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**Job Summary
MAIN PURPOSE OF THIS POSITION**
KEY DELIVERABLES FOR THIS POSITION (K.P.I’s)
Deliver Recovery Rating (plan vs actual)
Managed Risks for portfolio quality
Service Delivery
Customer Satisfaction
KEY RESPONSIBILITIES
Implementing company procedures in line with policy guidelines to achieve departmental strategy goals.
Scheduling a recovery timetable based on list of bad loans provided.
Engaging and following up clients with bad debts to resolve arrears and recover the outstanding loan amounts in line with the Company’s delinquency escalation and debt recovery guidelines.
Carry out post recovery follow ups with the branch teams to ensure that the promise to pay agreements are honored by the clients.
Writing and submitting performance reports with recommendations for further management decisions.
Reporting on customer insight to contribute towards risk management while taking opportunity for creating new leads as a value addition process.
Identifying & recommending best practices for innovation to ensure new & improved processes, products and services.
Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.
Requirements
**Job Specifications **
Academic Qualifications
**Â Relevant Experience**
Core Job Skills
Credit management skills
Interpersonal/Communication skills
Negotiation skills
Strategic influencing skills
Customer service skills
Relationship & Conflict management skills
Innovation skills
Standard General Skills (Generic)
Communication skillsÂ
Customer Service
Computer Literacy & application
Change ChampionÂ
Core Values/ Behavior
Integrity
Respect
Transformation
Passion
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Job Summary
Job Details
KEY DELIVERABLES FOR THIS POSITION (K.P.I’s)
Delivering Branch TargetsÂ
Portfolio growth & profitability
Managed Risks
Service DeliveryÂ
Customer Satisfaction
KEY RESPONSIBILITIES
Carrying out administration, managing and optimizing branch resources to achieve set goals in line with the business strategy
Designing and implementing business development strategy for the branch to achieve business growth, profitability and quality in line with the business strategyÂ
Cascading and leading in implementation of business strategy in the growth and delivery of branch targetsÂ
Coordinating, analyzing and monitoring marketing and outreach activities in order to ensure Portfolio growth in line with the institutional growth objectives
Planning, coordinating and ensuring customer screening, recruitment, training and evaluation in the branch
Coordinating, ensuring and monitoring  the loan appraisal/assessment, loan processing and loan approval in line with the credit policyÂ
Implementing the company laid down credit policies at the branch level so as to ensure the branch Portfolio Quality is below the set target at all times
Ensuring and coordinating service delivery through customer trainings, forums, random customer  visits, turn around, customer feedback, loan progress and repayment plans for sustained relationship and customer satisfactionÂ
Preparing periodic reports for management information and decision making including follow ups and taking appropriate actions for sustainability and continuous improvement
Preparing, managing & monitoring and reporting of the branch budgetary allocationsÂ
Responsible for talent management  in the branch including coaching, mentoring, developing, motivating, training and evaluating staff to achieve highest levels of performance
Managing the organization’s communication to the branch.Â
Identifying & recommending best practices for innovation to ensure new & improved processes, products and services.Â
Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.
Requirements
**Critical Success Factors for the Job
Job Specifications **
Academic Qualifications
Relevant Experience
**Core Job Skills **
Strategy implementation at branch level
Business Ops Planning & Reporting skills
People management skills
Leadership Skills
Managing skills
Performance managementÂ
Sales & Marketing skills
Risk Management
Financial Reporting
Customer Management skills
Public Relations Skills
Conflict Management skills
Problem solving skills
Analytical Skills
Negotiation skills
Interpersonal skills
Influencing skills
Standard General Skills (Generic)
Communication skillsÂ
Customer Service
Computer Literacy & application
Change Management
Core Values/Behavior
Integrity
Respect
Transformation
Passion