KUPA Kenya is the leading welfare organization in Kenya offering compassion and peace of mind to her members through provision of last expense services. We are seeking to recruit a self-driven and result-oriented individuals for the position of Unit Manager. The positions are based in Siaya, Uriri and Kisii Towns. Position Summary: The position is responsible for overseeing and managing sales activities, customer service, performance and administration of the unit office. Key responsibilities: Lead and manage sales and customer service teams, providing guidance, coaching, and mentoring as needed to meet and exceed set targets; Develop and implement sales strategies and plans to achieve growth; Analyze market trends, competition, and customer needs to identify business opportunities; Build and maintain strong customer relationships to ensure customer satisfaction and loyalty Respond to customer inquiries and resolve customer complaints; Monitor daily, weekly and monthly sales performance, track sales metrics, and report on sales results; Collaborate with other departments to align sales efforts and support overall business objectives; Train and onboard new sales team members, providing them with the necessary knowledge and skills to succeed; Identify areas for process improvement and implement solutions to enhance sales efficiency and effectiveness. Key requirements: Diploma or Degree in Business, Marketing or related field; 3-5years proven experience in managing field teams, preferably in membership recruitment; Results oriented with a strong drive to achieve sales targets Demonstrated ability to lead and motivate a sales team; Strong ability to analyze market trends and customer data; Ability to use CRM software and sales tools; Excellent communication and interpersonal skills; Possessing a valid Certificate Of Proficiency (COP) will be an added advantage; Previous experience in sales or insurance will be an added advantage.
