As the AI-Powered Enterprise Collaboration Technical & Change Management Lead, you will provide end-to-end technical leadership across Google Workspace implementations, customer onboarding, support, and strategic advisory. You will ensure that technical solutions meet business requirements while driving AI-enabled productivity and modern ways of working for our customers. Your responsibilities include: Technical Leadership & Delivery Excellence: Lead the technical design, deployment, and configuration of Google Workspace solutions. Own technical documentation including deployment plans, architecture diagrams, admin guides, and user guides. Manage technical risks, escalations, and resolution of complex ticket issues. Recommend delivery best practices, tools, automation opportunities, and certifications for the technical team. Review and package value-added services for consultancy and support. AI-Powered Productivity & Workflow Optimization: Integrate Gemini for Workspace and AI workflows into customer deployments. Advise customers on how to use AI to improve collaboration, automation, and decision-making. Identify opportunities for process automation, scripting, and enhanced support efficiency. Customer Technical Strategy & Advisory: Conduct regular technical touchpoints with customers to review configurations, security posture, and improvements. Advise customers on standards, methodologies, and governance related to identity, security, data protection, and Workspace configuration. Drive continuous enablement on new Workspace and AI features. Manage the technical relationship with strategic Workspace customers. Change Management & Adoption Leadership: Support change management planning with training, communication, and enablement strategies. Work with stakeholders to ensure solutions meet business needs and maximize user adoption. Partner with Account Managers to deliver Quarterly Business Review (QBR) technical insights. Lead customer readiness, rollout planning, and post-launch success programs.
