Lead Technical Program Delivery for Emergency Responses: Embed (remotely or on-site) with the emergency response team during activations to manage end-to-end technical program delivery - leading scoping, requirements gathering, system configuration and implementation, QA and testing, troubleshooting, and closeout. Collaborate with Product, Research, Engineering, Data, Payments, and Operations teams to ensure systems are aligned with programmatic objectives and work seamlessly in field conditions. Ensure all systems comply with GD’s standards for data protection, privacy, and financial controls. Manage technical training and onboarding for surge staff, collaborators, and local partners. Strengthen Rapid Response Technical Readiness: Maintain and improve technical documentation, deployment guides, and incident-response protocols to ensure consistency and speed in future responses. Partner with Product and Engineering to develop product roadmaps and requirements, and prioritize and implement improvements that enhance emergency response scalability and reliability. Track and report on technical readiness metrics (e.g. uptime, deployment speed, integration failures, data quality, testing coverage). Lead and document technical design and implementation retrospectives, lessons learned and root cause analyses after each response to drive continuous improvement and contribute to product development strategies. Support technical assessments, evaluations, testing and adoption of new products and solutions that strengthen emergency response technical capabilities. Drive Safety, Risk Management, and Systems Resilience: Support risk assessments for systems and data flows in high-risk operating environments. Identify and mitigate technical risks - including connectivity, data loss, device theft, fraud, system misuse - before and during activations. Contribute to incident reviews to improve our safety and resilience protocols.
