We provide power — to move, to live, and to hustle. Key Responsibilities: Technical Triage & Investigation - Issue Identification: Monitor real-time logs and alerts from swap stations and fast chargers to identify emerging software failures. Root Cause Analysis: Use Python and SQL to query databases and parse logs to determine if an issue is hardware-based, software-based, or network-related. Asyncio Debugging: Analyze and debug asynchronous Python code used in our high-concurrency charging and swapping services. System Health: Proactively monitor cloud-to-device connectivity and API health. Liaison & Communication (SPOC) - Field Support: Act as the primary technical interface for local field technicians, providing remote guidance for software resets, configuration changes, and on-site troubleshooting. Dev Team Liaison: Document complex bugs with reproducible steps, logs, and technical context to hand over to the core development team for permanent fixes. Status Reporting: Provide daily summaries of open incidents, resolution times, and recurring patterns to stakeholders. Immediate Resolution & Maintenance - Scripting: Develop and maintain internal Python scripts to automate common triage tasks or data extraction. Patching: Deploy hotfixes or configuration updates to field devices under the guidance of the development team. Database Management: Run complex SQL queries to correct data inconsistencies caused by intermittent connectivity or edge-case software bugs. Required Skills & Qualifications: Technical Requirements - Python Proficiency: Strong experience with Python 3, with a deep understanding of Asyncio and concurrent programming. Database Skills: Advanced SQL skills for data analysis, complex querying, and troubleshooting. Linux/IoT Knowledge: Comfort working in a Linux environment and interacting with IoT devices via SSH or remote management tools. API Knowledge: Understanding of RESTful APIs and WebSocket communication. Professional Experience - 2+ years of experience in Software Engineering, Site Reliability Engineering (SRE), or a high-level Technical Support role. Prior experience in the EV industry, IoT, or telecommunications is a significant plus. Proven track record of managing 'live' production incidents in a high-pressure environment.
