Optimize your resume to match this job and increase your chances of getting noticed by recruiters.
Monitor real-time logs and alerts from swap stations and fast chargers to identify emerging software failures. Use Python and SQL to query databases and parse logs to determine if an issue is hardware-based, software-based, or network-related. Analyze and debug asynchronous Python code used in high-concurrency charging and swapping services. Proactively monitor cloud-to-device connectivity and API health. Act as the primary technical interface for local field technicians, providing remote guidance for software resets, configuration changes, and on-site troubleshooting. Document complex bugs with reproducible steps, logs, and technical context to hand over to the core development team. Provide daily summaries of open incidents, resolution times, and recurring patterns to stakeholders. Develop and maintain internal Python scripts to automate common triage tasks or data extraction. Deploy hotfixes or configuration updates to field devices under the guidance of the development team. Run complex SQL queries to correct data inconsistencies caused by intermittent connectivity or edge-case software bugs.