Principal Accountabilities: Identify, escalate and support the management of operational issues and risks support in our programs, ensuring the delivery of high-quality programming for children, in all contexts, where necessary. Provide capability-strengthening, coaching and mentoring to Countries (and National Offices) where needed. Contribute to the roll-out of relevant Quality Standards, policies, procedures and guidance. Monitor and analyze management data including the QSSA, IP Key Performance Indicators (KPIs), IPMI and/or Right First Time to inform decision-making, support implementers in identifying and auctioning improvements, and inform allocation of support. Establish peer relationships with country and national offices in region(s) and act upon their pain points. Document, communicate successes and lessons learned within the operations community. Experience and Skills Essential: Substantive experience in program operations support, preferably within a humanitarian or development sector context, with in depth knowledge of the ESA region. They prove track record of capability strengthening, coaching, and mentoring with evidence of impact on improved performance. Strong skills and experience in operational data monitoring and analysis, utilizing tools such as Quality Standards Self-Assessment (QSSA), KPIs, Right First Time and IPMI to enhance decision-making and support operational improvements. Substantial experience advocating for operational staff, representing their views, and driving improvements in global forums, working groups, and initiatives. Relationship Building: Experience in building and managing effective relationships with a range of stakeholders, including senior management, country operations staff, and external partners, demonstrating a commitment to accountability and integrity. Collaboration: Demonstrable capability to work with country operational teams and respond to their needs, valuing varied perspectives and promoting inclusive practices. Risk Management: Proficient in identifying, managing, and mitigating operational risks. Communication: Excellent verbal and written communication skills, with the ability to communicate complex issues clearly to different audiences. Analytical Skills: Ability to synthesize complex information, evaluate options, and develop holistic solutions. Problem-Solving: Creative thinking with a strong ability to address operational challenges and implement solutions. Education and Qualifications Essential: Bachelor's Degree: In Social Sciences, International Development, Business Administration, or a related field is essential. Relevant advanced degrees such as a Master's in related fields would be advantageous.
