responsible for managing and strengthening relationships with corporate pension scheme clients, trustees, and members to ensure high levels of client satisfaction, retention, and service delivery. The role supports business growth through cross-selling opportunities, client engagement, and promotion of pension products and services. Working closely with internal teams, the officer ensures timely resolution of client queries, accurate reporting, and compliance with regulatory requirements. The role also involves coordinating client meetings, preparing reports and presentations, and monitoring scheme performance, contributions, and benefit processing. PRINCIPAL ACCOUNTABILITIES Develop and oversee the execution of strategic client service and retention plan for the Corporate Pensions Division under the guidance of the HOD. Provide Support for the implementation of business growth initiatives by identifying cross-selling and upselling opportunities across pension and investment products. Build and maintain strong relationships with existing and prospective clients, partners, and stakeholders. Serve as the primary point of contact for assigned pension scheme clients, trustees, and members, ensuring consistent, timely, and professional communication. Prepare and deliver presentations, proposals, and pitches to prospective clients and partners. Facilitate member education sessions, trustee meetings, and client briefings bring awareness and confidence in Kenindia’s retirement
