The role holder facilitates smooth operations of the KEPSS RTGS, SWIFT and the regional payment systems interfaced to KEPSS and monitoring of the customer helpdesk to ensure good customer service, to ensure continued availability of efficient, reliable and secure payment systems.
Key Duties and Responsibilities
Technical and Operational Responsibilities
Administer the payment system(s) operated by the Section such as:
Performing SOD and EOD
Ensure the respective payment system is running and monitored.
Access the payments system and view incoming messages and requests
Adding new payment systems participants and user
Payment Systems User administration
Training of users
Payment Systems window extension
Manage the issuance and renewal of tokens and certificates
Receive and respond to queries from participants
Update Treasury contact list/ Administer the Payments System email
Liaise with other user departments and manage their requests in a timely manner.
Perform admin tasks related to their roles e.g. payment invoices for services rendered by third party service provider.
Continuously monitor the performance and coordinate health checks for the systems.
Prepare periodic risk status report and circulate to department and risk department.
Participate in the implementation and response to strategic activities relevant to their Sections.
Participate in and support the implementation of Bank projects being run by the Divisi
