the Role We are looking for an experienced and technically strong Senior Network Administrator to join our Nairobi team. You will provide advanced network support to our US clients, assist junior technicians, and help maintain high standards of service delivery in a Managed Service Provider (MSP) environment. This is a hands-on technical leadership role ideal for someone who enjoys troubleshooting complex issues, managing infrastructure, and guiding other technicians. Key Responsibilities Provide remote advanced support and assistance to junior technicians Attend IT meetings and ensure timely follow-up on tasks for key clients (Bebashi, TLC, Scholar, and others) Handle Wi-Fi support, installation, and optimization Install, configure, and manage network switches Troubleshoot and resolve complex connectivity and network issues Perform server administration, including Active Directory, DNS, and DHCP management Manage Office 365 administration (account creation, security settings, MFA enforcement) Provide application support for client environments Support additional network systems, including Door Access Control and Camera/Surveillance Systems Supervise and guide technicians during cabling, desktop support, and on-site tasks (including work with Chico Miller, Kenny Gammage, and Work Market Techs) Use Atera RMM tool effectively for monitoring, ticketing, and remote support Maintain access to Office 365 for all clients and local admin rights as required Ensure proper use of spam f
