Accountabilities: Customer Order Processing - Efficient Order customer order processing (FEFO), Provide pro-active customer facing and communication, Efficient end to end order to cash process, Manage Efficient Product allocation in case of shortages, Delivery Sales Operations KPI (OTIF & OTD), Interaction with local and regional supply operations team to capture information about availability/quality and transport inform sales force of any blocked order, related reasons, and define together delivery dates and methods. Timely Sales Administration & After Sales - Secure execution of commercial policy, Customer statements and advices, Initiate returns process, Create and Process sample orders and rebates, Credit/debit note creation, Apply defined final prices, rebates & bonuses, Register Customer claims in ‘Reliance’ & secure follow up, Support sales force on customer supply information, Report lost sales & opportunities, Accurate Customer Master Data Management, Ensure Customer Master Data is timely updated, Customer payment and allocation, Inventory Batch and dates Analysis, Participate in stock counts, Monitoring stock allocation, Participate in Presop, Lead change process in next level supply & customer service operations. Qualifications: KNOWLEDGE, EXPERIENCE & CAPABILITIES. Critical Knowledge: Business degree , Supply Chain qualification is added advantage, A sound understanding of Supply Chain processes in a large organisation., A wide appreciation of Information Technology (SAP)., An understanding of Logistics On Time In Full and On Time Delivery.
