Key Responsibilities: Strategy Development and Analysis: Develop a sales strategy for the leisure market segment and plan by analyzing historical, current, and future hotel/market trends, researching to modify existing or develop new wholesale contracts as needed based on hotel and/or market conditions, recommending and coordinating deployment of any necessary promotions, and collaborating with the Sales & Marketing team to develop marketing strategies for the assigned segment. Sales Execution and Communication: Create selling strategies to capture the maximum amount of revenue, solicit new business opportunities from international operators, travel agents, and wholesalers through sound business practices, prospect from various sources to expand the account base, demonstrate professional presentation skills at Industry Trade Shows, Sales Events, and Networking functions, conduct sales calls (Sales Visits) as indicated by the Sales Plan, report daily, and communicate all client information to the appropriate departments via site visit notification forms and conduct pre-arrival internal meetings when necessary. Reporting and Documentation: Prepare weekly or monthly activity and production reports, and maintain accounts, contacts, activity, and business details within the appropriate software applications. Customer Relationship Management: Nurture and maintain existing client relationships to ensure repeat business, consistently offer professional, friendly, and engaging service, meet and greet onsite contacts and showcase the hotel, ensure the achievement of sales objectives on a monthly, quarterly, and yearly basis, and work closely with the Front Office to ensure all details of the contract are delivered and guests depart satisfied. Operations and Compliance: Administer weekly sales call and monthly site inspection plans to maximize calls and showcase hotel upgrades. Qualifications Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Experience: Minimum of 5 years of experience in a similar role within the hospitality industry, preferably in a luxury resort setting. Skills: Computer literate in Microsoft Windows applications required, with excellent communication skills, both written and verbal, in English. Personal Attributes: Highly responsible & reliable, with the ability to focus attention on guest needs while always remaining calm and courteous.
