Sales Associate at Generations Techzone

• Welcome and assist customers professionally

  • Recommend suitable smartphones, accessories, and gadgets based on customer needs

  • Explain product features, specifications, warranties, and promotions

  • Upsell accessories, protection plans, and complementary products

  • Achieve daily, weekly, and monthly sales targets

  • Follow up on customer inquiries and leads

  • Handle customer complaints professionally and escalate where necessary

  • Maintain cleanliness and organization of the shop

  • Ensure products are properly displayed and priced

  • Monitor stock levels and report low stock items

  • Assist in stock counts and inventory management

  • Ensure demo devices are functioning properly

  • Support opening and closing procedures

Respond to customer inquiries through:

• WhatsApp

• Instagram

• Facebook

• Calls and SMS

• Assist with online order processing and customer follow-ups

• Create simple product videos or content when required

• Encourage customer reviews and referrals

• Ensure accurate invoicing and receipt issuance

• Follow company policies and operational procedures