Resort Supervisor at Excelon Limited

Position Overview

• The Resort Supervisor is responsible for overseeing daily operations across guest services, food & beverage, and recreational facilities. This role ensures smooth coordination between departments, maintains high service standards, and delivers exceptional guest experiences.

 Key Responsibilities

• Guest Experience: Supervise front desk operations, handle guest concerns, and ensure personalized service.

• Team Leadership: Manage and motivate staff, schedule shifts, and conduct training sessions.

• Operations Oversight: Monitor, maintenance, and food service to maintain quality standards.

• Financial Control: Assist in budgeting, track expenses, and optimize resource allocation.

• Compliance & Safety: Ensure adherence to health, safety, and regulatory requirements.

• Event Coordination: Support planning and execution of special events, conferences, and recreational activities.

 Qualifications

• Diploma/Degree in Hospitality Management or related field.

• 2–5 years of supervisory experience in hospitality or resort operations.

• Strong leadership, communication, and problem-solving skills.

• Knowledge of property management systems and hospitality software.

• Ability to work flexible hours, including weekends and holidays.

 Desired Attributes

• Customer-focused mindset with attention to detail.

• Multitasking ability in a fast-paced environment.

• Cultural awareness to engage diverse guests.

• Proactive problem-solving approach.