Reservations Intern at Bobu Africa

Qualifications

• Kenya| Full-time & Onsite

• Bachelor's degree or Diploma in Tourism, Hospitality, or a related field.

• Minimum 1 year of experience in reservations for a safari tour company and tour operations.

• Strong communication and problem-solving skills.

• Proficiency in Microsoft Office and familiarity with booking systems.

• Attention to deatail, multitasking ability, and customer-first approach.

• Knowledge of East Africa destinations is a plus.

Key Responsibilities

• Support in processing and confirming flights reservations, hotels, and activities. • Liaise with hotels, airlines, and service providers to ensure availability and smooth delivery.

• Assist in issuing hotel vouchers, itineraries, quotations, invoices, and booking confirmations to sales team.

• Assist the sales team in creating itineraries based on client needs.

• Address booking changes, cancellations, special requests, and emergency support.

• Collaborate with Sales, Operations, and Finance teams to align bookings with company processes.

• Assit in keeping up-to-date digital and physical files for all reservations and related documents.

• Monitor service standards, gather feedback, and help improve the process.