Our client, a reputable hospitality establishment, is seeking a confident, personable, and detail-oriented Receptionist to serve as the first point of contact for guests and visitors. The successful candidate will be responsible for delivering a seamless front office experience by ensuring professional guest engagement, efficient communication, and smooth coordination of daily reception operations. Core Duties and Responsibilities: Welcome and Receive guests courteously and professionally; Facilitate guest arrival and departure processes in accordance with front office procedures; Handle guest enquiries, requests, and concerns, escalating issues when necessary; Manage incoming calls, emails, and front desk communication efficiently; Provide accurate information regarding hotel services, facilities, and policies; Coordinate with housekeeping, security, and other departments to enhance guest experience; Maintain up-to-date guest records, reservations, and front office documentation; Assist with scheduling and coordination of meeting rooms and hotel facilities; Ensure the reception and front office areas are clean, organised, and presentable at all times; Provide general administrative support related to front office operations; Assist with transport arrangements and other services when required; Uphold hotel service standards and operational guidelines; Perform additional duties as assigned by management. Job Specifications and Qualifications: Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area; Proficiency in MS Office Suite; At least 2 years relevant work experience; Experience working in the hospitality industry will be an added advantage. Key Competencies: Strong verbal and written communication skills; Excellent customer service orientation; Ability to multitask and prioritize tasks in a fast-paced environment; Attention to detail and organizational skills; Effective problem-solving abilities; Professional demeanor and interpersonal skills.
