Duties and Responsibilities include: Administrative Assistance by supporting the General Manager with special projects and initiatives, conducting research and gathering information as required, and delivering staff performance reports with accuracy and efficiency. Ensure compliance with health and safety regulations, professional standards, and all legal requirements of the hotel. Quality Assurance by ensuring regular review of guest feedback and implementing improvements to enhance the overall guest experience. Handle sensitive information with discretion and maintain confidentiality at all times. Ensure that all personal and professional information is secure. Manage the recruitment process, including posting job vacancies, screening applications, and conducting interviews. Coordinate the onboarding process for new hires, including orientation and training. Serve as a point of contact for employee inquiries and concerns by addressing and resolving employee issues and conflicts in a professional manner, and foster a positive work environment. Promote health and safety practices in the workplace. Conduct safety training sessions and ensure compliance with safety regulations. Organize employee engagement activities and events. Implement strategies to retain top talent and reduce employee turnover. Skills and Qualifications: Degree or Diploma in Business Management, Bachelor’s degree in Hospitality Management, Business Administration, or a related field. A master’s degree will be an added advantage. Minimum of 2 years of experience in hotel administrative roles or previous experience in a Human Resource role, preferably in a 3-5 star hotel. Excellent organizational, multitasking, and problem-solving skills. Proficiency in the hotel Memory Soft software will be an added advantage. Strong leadership abilities, attention to detail, and a customer-focused approach. Critical thinking, creativity, and innovation-oriented. Produce results in a fast-paced environment by adapting and implementing new strategies. Ability to work under pressure and handle challenging situations with poise and professionalism. Must be a Kenyan Citizen.
