Partner On-Boarding Agent at HCS Affiliates Group

• Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Partner Onboarding Agent. He/she will be responsible for assisting current and new clients in activations and upgrades.

Key Responsibilities

• Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.

• Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc) reported on all internal channels + Customer

• Checking if there’s any priority in terms of onboarding (partners already contacted and postponed the onboarding for a given time)

• Monitoring all self-onboarding channels + comms channels.

• Enabling stores on Salesforce and admin after training the partners.

• Menu corrections/additions on Admin.

• Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them. Any other content-related tasks

STORE CREATION

• Checking mails for new activation assignments.

• Working on completing the content for the activations assigned (store + menu creation)

• In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)

• Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.

Requirements

• Bachelor’s Degree in marketing, or a similar/relevant field.

• At least 1 years of related experience

• Should have good MS Excel skills

• Excellent organizational and time management skills.

• Strong listening and communication skills.

• The capacity to work independently and collaboratively.

• Ability to work efficiently without compromising quality or accuracy.