vices provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives.
This involves performing the following Banking and Financial Markets functions at the Branch/Centre: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations & DhowCSD customers’ enquiries.
Key Duties and Responsibilities
Strategic Responsibilities
Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.
Technical and Operational Responsibilities
Provide efficient and effective customer care.
Maintain order in the Banking Hall.
Perform the teller functions at the Branch.
Input teller funds transfers transctions.
Maintain the register of received documents.
Provide first level verification of documents.
Input details for opening, amending, and closing of accounts.
Input details for creation and withdrawal of mandates upon customers’ requests
Process the Internet Banking application forms.
Dispatch in a timely manner the New Tokens to Internet Banking users for the application forms delivered at Branch Banking Services Unit.
Issue accounts statements to customers upon request.
Prepare certificates of balanc
