MPESA Attendants at Gap Recruitment Services Limited

Key Responsibilities:

M-Pesa Transactions & Cash Handling

• Perform M-Pesa transactions including deposits, withdrawals, transfers, bill payments, and airtime purchases

• Ensure accurate recording of all transactions and balances

• Maintain sufficient float and cash levels at all times

• Balance cash and M-Pesa float daily and report any discrepancies immediately

Customer Service

• Serve customers professionally, courteously, and efficiently

• Respond to customer inquiries regarding M-Pesa services and transactions

• Resolve basic customer complaints or escalate issues where necessary

• Build and maintain positive customer relationships

Compliance & Security

• Adhere strictly to Safaricom M-Pesa operating procedures and compliance guidelines

• Ensure proper KYC (Know Your Customer) procedures are followed

• Maintain confidentiality of customer information and transaction data

• Observe security procedures to prevent fraud, loss, or theft

Reporting & Record Keeping

• Maintain accurate transaction records and daily reconciliation reports

• Prepare end-of-day summaries for review by the supervisor

• Ensure proper filing of transaction-related documentation

Required Qualifications and Experience

• KCSE minimum grade C minus.

• Prior experience as an M-Pesa Attendant or in a similar cash-handling role is an added advantage

• Basic computer literacy

• Strong numerical and record-keeping skills

• Ability to work long hours, weekends, or shifts as required

Core Competencies

• High integrity and honesty

• Strong attention to detail

• Excellent customer service and communication skills

• Ability to work under minimal supervision

• Trustworthy, reliable, and accountable

• Ability to work in a fast-paced environment

go to method of application »

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Key Responsibilities:

M-Pesa Transactions & Cash Handling

• Perform M-Pesa transactions including deposits, withdrawals, transfers, bill payments, and airtime purchases

• Ensure accurate recording of all transactions and balances

• Maintain sufficient float and cash levels at all times

• Balance cash and M-Pesa float daily and report any discrepancies immediately

Customer Service

• Serve customers professionally, courteously, and efficiently

• Respond to customer inquiries regarding M-Pesa services and transactions

• Resolve basic customer complaints or escalate issues where necessary

• Build and maintain positive customer relationships

Compliance & Security

• Adhere strictly to Safaricom M-Pesa operating procedures and compliance guidelines

• Ensure proper KYC (Know Your Customer) procedures are followed

• Maintain confidentiality of customer information and transaction data

• Observe security procedures to prevent fraud, loss, or theft

Reporting & Record Keeping

• Maintain accurate transaction records and daily reconciliation reports

• Prepare end-of-day summaries for review by the supervisor

• Ensure proper filing of transaction-related documentation

Required Qualifications and Experience

• KCSE minimum grade C minus.

• Prior experience as an M-Pesa Attendant or in a similar cash-handling role is an added advantage

• Basic computer literacy

• Strong numerical and record-keeping skills

• Ability to work long hours, weekends, or shifts as required

Core Competencies

• High integrity and honesty

• Strong attention to detail

• Excellent customer service and communication skills

• Ability to work under minimal supervision

• Trustworthy, reliable, and accountable

• Ability to work in a fast-paced environment

go to method of application »

---

Key Responsibilities:

M-Pesa Transactions & Cash Handling

• Perform M-Pesa transactions including deposits, withdrawals, transfers, bill payments, and airtime purchases

• Ensure accurate recording of all transactions and balances

• Maintain sufficient float and cash levels at all times

• Balance cash and M-Pesa float daily and report any discrepancies immediately

Customer Service

• Serve customers professionally, courteously, and efficiently

• Respond to customer inquiries regarding M-Pesa services and transactions

• Resolve basic customer complaints or escalate issues where necessary

• Build and maintain positive customer relationships

Compliance & Security

• Adhere strictly to Safaricom M-Pesa operating procedures and compliance guidelines

• Ensure proper KYC (Know Your Customer) procedures are followed

• Maintain confidentiality of customer information and transaction data

• Observe security procedures to prevent fraud, loss, or theft

Reporting & Record Keeping

• Maintain accurate transaction records and daily reconciliation reports

• Prepare end-of-day summaries for review by the supervisor

• Ensure proper filing of transaction-related documentation

Required Qualifications and Experience

• KCSE minimum grade C minus.

• Prior experience as an M-Pesa Attendant or in a similar cash-handling role is an added advantage

• Basic computer literacy

• Strong numerical and record-keeping skills

• Ability to work long hours, weekends, or shifts as required

Core Competencies

• High integrity and honesty

• Strong attention to detail

• Excellent customer service and communication skills

• Ability to work under minimal supervision

• Trustworthy, reliable, and accountable

• Ability to work in a fast-paced environment