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The L&D Manager plays a pivotal role in enabling the bank to successfully transition into a more efficient, digital, customer‑centric, and future‑ready organization by ensuring that people’s capabilities evolve at the same pace as the transformation strategy. The Learning & Development (L&D) Manager is responsible for driving capability development that enables the Bank to successfully transition through transformation, process reengineering, digitalization, and culture change. The role ensures employees at all levels acquire the skills, behaviours and mindsets required to operate effectively in a fast‑evolving banking landscape. This position provides strategic leadership in assessing current and future capability gaps, designing learning interventions aligned to transformation priorities, and building a continuous learning culture that supports innovation, operational excellence, regulatory compliance, and customer‑centricity. The L&D Manager acts as a bridge between business strategy, people development, and change management, ensuring that the workforce remains agile, resilient and equipped to deliver on the Bank’s evolving vision.