vices ensures provision of efficient and effective high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives. This involves overseeing the following Banking and Financial Markets functions at the Branch: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems development, Financial Markets client relations & DhowCSD customers’ enquiries and the Agricultural market perception survey for MPC. Key Duties and Responsibilities Strategic Responsibilities Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives. Technical and Operational Responsibilities Oversee provision of efficient and effective services to customers. Manage the teller functions and all other Banking services offered at the Branch/Centre. Review and sign the register for received documents. Provide second level verification of documents. Approve the opening, amending and closing of customer bank accounts. Approve creation and withdrawal of mandates upon customers’ requests. Oversee the processing of Internet Banking application forms. Approve issuance of accounts statements to customers upon request. Sign certificates of balances for County Governments upon request. Oversee posting of outward cheques for transmission to the clearing
