Duties and Responsibilities: Scheduling training sessions. Communicate information about training events in a timely and professional manner to ensure the business is kept up to date with learning and development activities. Assist in ensuring the training material is up to date. Keeping track of employees’ training records and maintaining the Learning & Development Matrix. Assist in conducting Training Evaluations before and after to determine the effectiveness of all development programs. Play an active role in supporting the analysis, action planning and monitoring of the Employee Engagement survey. Assist with the development of specific action plans to address issues and concerns identified in the Employee Engagement Survey through the focus groups. Assist in identifying needs by working with the relevant leaders and TOTs within Java House & deliver learning solutions. Maintain accurate data on all development initiatives (PDP data, TNA Documents, Training Schedules, Training calendars, Attendance data). Assist in promoting positive employee relations through an environment that encourages open communication, trust, mutual respect and fun. Keeping up to date with developments in Learning & Development by reading relevant resources, going to meetings and attending relevant courses, as well as building relationships. Assist in delivering Training as and when required. Job specifications: Qualifications: University/College degree in a related discipline is preferred. Excellent interpersonal, communication and organizational skills. Strong interpersonal and problem-solving abilities. Highly responsible & reliable. Ability to work cohesively as part of a team.
