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The Junior Service Monitoring & Operations Support Agent will be responsible for performing basic, real-time operational control tasks to ensure service continuity and fast incident detection. Main responsibilities include: Monitoring service status in real time using Power BI dashboards. Identifying incidents, anomalies or service degradation. Sending predefined notification emails to external providers and internal teams based on established procedures. Following up on incidents and updating internal tracking tools. Performing basic operational support tasks during low-activity periods, such as: Completing missing information for leads in internal systems. Basic online research to identify potential client companies. Simple data entry and validation tasks. Escalating issues to the Operations or Support teams when required.