cost proposals for contractual services, prepare procurement plans, oversee the technical evaluation of proposals received and manage contractual services related to conference technology and support.
Gather and monitor AV and ICT requirements to support calendar and non-calendar meetings. Measure progress against established plans, requirements, quality measures, standard processes and take corrective actions as required. Gather customer feedback and drive continuous improvement initiatives.
Propose new policies, standards, and operating procedures and optimize current ones, to ensure comprehensive, end-to-end conference technology support and compliance.
Plan and execute phased, minimal upgrades of outdated AV and IT equipment in the existing conferencing facility to maintain uninterrupted conferences and ensure customer satisfaction until the conference upgrade project is implemented. Collaborate and contribute to the design phase and participate in the implementation of the project in partnership with various stakeholders.
Develop, implement and monitor information standards and guidelines. Prepare technical and user documentation for conferencing technology systems and related applications.
Develop training materials and detailed technical presentations.
Ensure business continuity of conference operations through Service Level Agreements (SLA) and Enterprise Risk Management (ERM). Keep key stakeholders informed and provide disaster recovery (DR) trainin
