Key Responsibilities: Technical Support: Provide first-level technical support to staff for hardware, software, and network-related issues. Assist in troubleshooting computer systems, printers, and other ICT equipment. Support users in installing and configuring software applications. Systems & Network Support: Assist in monitoring and maintaining the organization’s network infrastructure. Support the setup, configuration, and maintenance of desktops, laptops, and peripheral devices. Assist in system updates, backups, and routine maintenance. ICT Infrastructure Maintenance: Help maintain ICT equipment inventory and asset records. Assist in maintaining servers, network devices, and internet connectivity. Participate in hardware installation and replacement when necessary. Documentation & Reporting: Document technical issues and solutions in the ICT support system. Assist in preparing basic ICT reports and system documentation. Maintain proper records of ICT assets, licenses, and maintenance schedules. Learning & Development: Participate in training sessions and learn best practices in ICT management and support. Stay updated on emerging ICT technologies and tools. Support ICT-related projects and initiatives as assigned. Qualifications & Requirements: Bachelor’s Degree in Information Technology, Computer Science, ICT, or a related field. Basic knowledge of computer hardware, networking, and operating systems. Familiarity with Microsoft Office and basic IT troubleshooting. Strong willingness to learn and develop ICT skills. Good problem-solving and analytical skills. Good communication and interpersonal skills.
