Provide leadership to technicians by showing them how installations are done, motivate them by addressing their issues which they encounter during installations in the branch. Establish a mechanism on how technicians will be trained on new ways of doing installation to avoid cases of devices going offline. Ensure technicians have enough devices during installations/re-installations to avoid delays. Attend to technicians on technical matters during installations and sort out any challenges. Train technicians on new methods of doing installations to reduce offline. Always hold meetings with technicians and come up with solutions on how to reduce offline cases and how to improve the quality of installations. Always ensure technicians have all the required installations tools. Ensure timely submission of offline reports to your supervisor for action. At least once in two months to re-train technician on installations and approve his skill for future installations. To give or take away approvals for technicians to do installations work. To perform any other duty assigned. Minimum 3 years’ experience in device installation, technical field operations, or related hands-on technical role would be an added advantage for this role. Proven experience in supervising or leading field technicians. Strong technical knowledge of installation processes and device troubleshooting. Ability to train, mentor, and evaluate technician competency and performance. Good problem-solving skills with the ability to resolve technical issues promptly. Strong organizational and reporting skills, including experience preparing operational reports. Ability to plan, coordinate, and ensure availability of installation tools and devices. Strong communication and leadership skills. High level of integrity, accountability, and attention to quality standards.
