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Welcome, check in and check out guests in a warm polite professional manor. Operate our POS system. Track guest bills and prepare invoices and follow up on payments. Handle guest enquiries via phone,emails,WhatsApp and walkins. Coordinate group bookings for NGO's, Schools , Universities & institutions. Assist with shop sales. Liase closely with housekeeping, kitchen,maintenance & security. Ensure Health & Safety, security ,emergency & property procedures are followed. Handle guest complaints ,concierge services. Coordinate group bookings. Track guest meal plans. Promote and coordinate guest tours & safaris.