Processing guest payments for room charges, dining, spa services, and other hotel amenities. Handle cash, credit cards, and digital transactions accurately and securely, and issue receipts, refunds, and change as necessary. Customer Service: Ensuring a positive and pleasant experience for all guests by assisting with any inquiries or issues, addressing financial guest complaints, and resolving any issues promptly and professionally. Prepare and issue bills and invoices for guest services and products. Verify guest information and ensure billing accuracy. Manage guest account balances and process settlements efficiently. Maintain accurate records of all transactions and payments. Ensure proper documentation and filing of financial records. Prepare daily cash reports and balance cash drawers at the end of each shift. Monitor and manage the inventory of cash and change. Request additional cash and change supplies as needed to maintain adequate levels. Compliance and Security: Follow hotel policies and procedures for financial transactions and security. Ensure compliance with all relevant laws and regulations. Protect guest information and maintain confidentiality at all times. Collaboration: Work closely with other departments, such as front desk, housekeeping, and food and beverage, to ensure smooth operations. Coordinate with the finance department for accurate financial reporting and reconciliation. Perform any other duty as may be assigned from time to time
