Fresh Jobs at Stratostaff

Job Purpose

The role will be responsible for the following;

• To perform collections functions focusing on minimizing the forward roll rate of potential non-performing loans and increasing recoveries on the non-performing loans, with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills.

• To handle customer enquiries and requests across all mediums (i.e., phone, e-mail, WhatsApp, Interactive SMSs, Chat etc.) accurately and within agreed service times and quality standards

• To initiate customer collections engagements through available channels as listed above

• To provide and submit comprehensive reports and/or documentation to the Manger on all recommendations for effective management of the portfolio.

• To perform movable asset tracing in conjunction with tracking companies and Repossession agents.

Key Responsibilities

• Provide efficient, professional, and quality service to customers aligned to customer centric values

• Maintains a conversational flow during calls

• Proactively educate the customers about self-service options and appropriate self-service channels

• Owning the call to provide a solution to the customer's needs and reducing unnecessary transfers/hand offs

• Compliance with statutory, regulatory, and business requirements, to protect the reputation of the group and to avoid legal action / sanction in respect of regulatory compliance matters.

• Telephonic Collections on arrears accounts with the intention to obtain a realistic ‘Promise To Pay’ arrangement for the required amount due.

• Refer customer requests to the relevant admin department for actioning.

• Maintain high call activity at agreed levels.

• Confirm / Update customer records.

• Refer accounts to trace when no contact can be made.

• Provide efficient and quality service to customers.

• Comply with product specific policies and procedures.

• Adheres to shift scheduling & Average Handling Times aligned to business unit benchmarks and Targets

• Achieves daily and weekly targets, by operating in an effective yet productive manner, through optimal usage of average handling time

Risk and Compliance:

• Follow the relevant procedures, work instructions and business requirements

• Disclose all relevant compliance requirements to the customer

• Adheres to all relevant verification policies and procedure o Knowledge: Accurate and relevant products' knowledge and systems knowledge

• Professionalism: Promotes and reinforces the image, brand, services, and products of bank at all the times

• Ownership: Owning the call to provide a solution to the customer's needs and reducing unnecessary transfers/hand offs

• Helpfulness and value: Ensure that on every interaction, prescribed call handling techniques are followed, and that the customer is left with a       positive experience

Requirements

• Business Commerce, Economics / Social sciences or other relevant specialties

• 1-3 Years collections experience, preferably in the Credit or Collections environment.

• Understands the banks products per Business Unit in order to attract and retain existing,potential customers

• Sound Vehicle and Asset Finance Product knowledge would be an advantage.

• Sound knowledge of applicable Legislation.

• Good knowledge of credit policies and procedures.

• Computer literacy.

• Data / Analytics skills

• Timorously identify and manage risk within their area influence using policies and procedures.

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DUTIES AND RESPONSIBILITIES

• Deliver high-quality nursing care to patients in accordance with hospital standards, policies, and patient safety protocols.

• Assess, monitor, and evaluate patient conditions and report changes promptly to physicians and relevant healthcare professionals.

• Administer prescribed medications and treatments safely and accurately while monitoring patients for reactions and side effects.

• Maintain accurate and timely patient documentation, medical records, and nursing reports.

• Provide patient-centered care including hygiene assistance, nutrition support, mobility assistance, and emotional support.

• Assist physicians and healthcare teams during medical procedures and examinations.

• Respond promptly and professionally to patient emergencies and critical care situations.

• Collaborate effectively with multidisciplinary healthcare teams to ensure quality patient outcomes.

• Ensure patient confidentiality, dignity, comfort, and safety at all times.

• Operate and maintain medical equipment responsibly and report any malfunctions appropriately.

• Educate patients and their families on treatment plans, medication, and post-care procedures where necessary.

Requirements

• Strong clinical and patient care skills

• Professional and ethical conduct

• Excellent communication and interpersonal skills

• Ability to work effectively in a multicultural environment

• Teamwork and collaboration skills

• Attention to detail and critical thinking abilities

• Ability to work under pressure in fast-paced healthcare setting

MINIMUM REQUIREMENTS

• Diploma or Degree in Nursing (KRN/KRCHN/BScN) from a recognized institution.

• Must hold a valid practicing license from the Nursing Council of Kenya (NCK).

• Minimum of 2 years clinical working experience in a hospital setting.

• Must have completed and passed the Qatar Prometric Examination.

• Must have completed the DataFlow verification process.

• Valid passport.

• Good command of spoken and written English.

• Experience in ICU, ER/A&E, Theatre/OR, Pediatrics, Medical-Surgical, HDU, or Critical Care is an added advantage.