Fresh Jobs at Rose Avenue Group

Job Responsibilities

• Own the risk-based Annual Audit Plan — Develop, maintain, and report on a plan aligned to the bank's strategy and CBK supervisory priorities, covering all key risk areas, with quarterly progress updates to the Board Audit Committee.

• Deliver the annual audit opinion — Provide the Board Audit Committee and CEO with an evidence-based opinion on the adequacy and effectiveness of governance, risk management, and internal controls across the entire bank.

• Regulatory assurance, AML/CFT, and CBK engagement — Lead audit coverage of AML/CFT controls, KYC/CDD, and FRC obligations; manage CBK on-site examinations; and ensure all regulatory findings are responded to accurately and on time.

• Digital and technology audit oversight — Provide assurance on cybersecurity, digital banking, mobile money, agency banking, and third-party technology providers, leveraging data analytics to deepen audit coverage.

• **Lead & develop the audit function — **Build a high-performing team and drive continuous improvement across all audit activities

Other Requirements

• Educational qualifications — Bachelor's degree in Commerce, Finance, Accounting, or a relevant field as the minimum entry requirement. A Master's degree (MBA or Finance) is an advantage.

• Professional qualifications — CIA and/or CPA-K as essentials, with active ICPAK or IIA Kenya Chapter membership. CISA and CAMS are strongly desirable given the digital banking and AML/CFT audit demands of a Tier 2 bank.

• Senior audit leadership in a regulated bank — Minimum 12 years in internal audit, with at least 5 years at director or senior management level inside a CBK-regulated institution. Board Audit Committee and CBK engagement experience is mandatory.

• CBK regulatory mastery — Deep working knowledge of the Banking Act (Cap. 488), CBK Prudential Guidelines, POCAMLA, the Data Protection Act 2019, and the CBK Corporate Governance Guidelines — particularly the dual reporting line requirement for audit independence.

• Risk-based audit expertise across all risk types — Proven ability to plan and deliver audits spanning credit, operational, technology, liquidity, compliance, and AML/CFT risk, including hands-on experience with digital channels, mobile money, and agency banking.

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Job Responsibilities

• Strategic Leadership — Formulate and ensure implementation of leading-practice nursing service strategies, including patient management systems, while developing effective mechanisms for reviewing and monitoring policies, standards, and procedures across the Nursing Services division.

• Patient Safety & Quality Assurance — Monitor the quality and appropriateness of nursing services in line with global best practices, investigate and document quality assurance incidents involving staff, patients, and visitors promptly and thoroughly, and track performance against established indicators.

• Patient Experience — Lead the hospital-wide strategy for patient engagement and experience, including pathway development, leveraging feedback from satisfaction surveys and other feedback channels to drive continuous, transparent improvements across all services.

• People Management — Plan, organize, and direct all staffing activities including hiring, onboarding, performance evaluation, and continuing education of nursing staff, while providing mentorship and guidance to ensure patients are treated with dignity, privacy, and respect.

• Budget & Financial Management — Take full ownership of the preparation and monitoring of the annual divisional budget, take corrective action in case of any variation, and support unit managers in effective financial management to ensure quality of care is not compromised by cost reduction plans.

• Policy & Procedure Development — Champion the definition of the division's processes, policies, and procedures, developing departmental goals and objectives consistent with relevant standards and regulations, and ensuring all activities are aligned with both local and international healthcare requirements.

• Cross-functional Collaboration — Work closely with the Head of Human Resources, Head of Clinical and Medical Services, and other professionals to develop protocols for quality patient care, maintain positive relationships with physicians and colleagues, and ensure interfaces between Nursing Services and other departments are managed optimally.

• Operational Efficiency — Monitor daily productivity of nursing staff and adjust utilization to meet workflow changes, coordinate execution of work schedules and plans, and develop and implement plans for determining the types and numbers of nursing personnel necessary to provide adequate patient cover, including locum engagement and disengagement.

• Learning & Professional Development — Oversee the orientation, training, and development of staff in accordance with the hospital's policies, maintain nursing education credit hours in line with the Nursing Council of Kenya, and ensure continuous professional development is conducted regularly with identification of all hospital learning needs and gaps.

• Compliance & Governance — Ensure all care and services provided are consistent with and in compliance with statutory regulations, requirements, and standards, coordinate internal and externally driven audits of the division's operations, and participate in Board of Management and Medical Advisory Committee meetings.

Other Requirements

• Education — A Bachelor's Degree in Nursing from an accredited School of Nursing and Midwifery. Management/ Administration training is a bonus.

• Management Training — Additional training in management or administration is highly desirable, equipping the candidate with the tools to effectively lead a large and complex nursing division within a busy hospital environment.

• Nursing Experience — A minimum of ten (10) years of nursing experience in a leading regional or international healthcare facility, demonstrating a deep and broad understanding of clinical operations, patient care delivery, and healthcare systems.

• Supervisory Experience — A minimum of five (5) years in a nursing supervisory or leadership role within a similar facility, with a proven track record of managing teams, driving performance, and delivering quality patient outcomes.

• Licensure — Valid registration with the Nursing Council of Kenya and a current practicing license, ensuring full compliance with all local regulatory and professional standards governing nursing practice.

• Nursing Administration & Policy — Demonstrated experience in nursing administration and policy making, including the ability to develop, implement, and monitor divisional policies, procedures, and standards in line with both local and international best practices.

• International Standards — Demonstrated knowledge and hands-on experience with international nursing standards, with the ability to benchmark the hospital's nursing services against global best practices and make informed recommendations to senior leadership.

• Leadership & People Management — Strong ability to lead, inspire, and manage large, diverse nursing teams, entrenching the right attitude, discipline, and organizational culture while fostering a patient-focused, team-oriented environment across all departments.

• Financial Acumen — Strong business orientation with demonstrated ability to manage divisional budgets, monitor expenditure, support unit managers in financial accountability, and ensure that cost management decisions do not compromise the quality of patient care.

• Communication & Stakeholder Management — Excellent interpersonal and communication skills with the ability to effectively manage multiple stakeholders, including the CEO, Board of Management, Medical Advisory Committee, physicians, and nursing teams, while maintaining positive and collaborative working relationships across the organization.

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Job Responsibilities

Brand & Marketing Strategy

• Develop and execute the organisation's brand and marketing strategy, ensuring consistency across all channels and business units.

• Oversee marketing campaigns for healthcare and rescue services, driving customer acquisition and brand loyalty.

• Lead digital marketing initiatives, including content strategy, social media, website management, and performance analytics.

• Manage sponsorships, partnerships, and brand activations to enhance visibility and engagement.

• Ensure brand compliance across all internal and external communication materials.

Customer Experience & Engagement

• Define and implement customer experience strategies to improve satisfaction, retention, and Net Promoter Score (NPS).

• Lead the customer service team in tracking, analyzing, and enhancing customer feedback channels.

• Oversee complaint resolution frameworks, ensuring efficient escalation and service recovery.

• Implement customer insights and research to continuously improve service offerings.

• Champion a customer-centric culture within the organisation through training and employee engagement.

ESG, CSR & Corporate Impact Leadership

• Provide leadership and strategic direction for the ESG & CSR Coordinator, ensuring alignment with the organisation's sustainability goals.

• Oversee environmental, social, and governance (ESG) initiatives, including sustainability reporting and regulatory compliance.

• Strengthen community engagement programs, including healthcare outreach and employee volunteerism.

• Integrate ESG principles into brand positioning, marketing, and stakeholder communication.

• Develop partnerships with industry bodies, NGOs, and regulators to enhance corporate impact.

Strategic Communications & Public Relations

• Oversee corporate communications, ensuring clear, consistent, and impactful messaging across all platforms.

• Manage media relations, crisis communication, and public affairs to protect and enhance the organisation's reputation.

• Develop thought leadership initiatives, positioning the organisation as a trusted authority in healthcare and ESG-driven impact.

• Ensure alignment of internal communication strategies with corporate branding and employee engagement objectives.

Leadership & Stakeholder Management

• Lead, mentor, and develop the marketing, brand, and customer experience teams, fostering high performance.

• Collaborate with senior management to align marketing, experience, and ESG strategies with business objectives.

• Engage key stakeholders, including customers, regulators, investors, and the broader healthcare ecosystem, to drive advocacy and partnerships.

• Manage budgets and resource allocation for marketing, branding, and corporate impact initiatives.

Other Requirements

• Education: Bachelor's degree in Marketing, Communications, Business, or a related field. A Master’s degree (MBA or equivalent) is preferred.

• Experience: At least 10 years of experience in brand management, marketing, customer experience, or corporate affairs, with at least 5 years in a senior leadership role.

• Strong expertise in digital marketing, customer insights, stakeholder engagement, and strategic communication.

• Proven experience in ESG, CSR, or sustainability initiatives, integrating them into brand and marketing strategies.

• Ability to lead cross-functional teams and collaborate with senior executives to drive impact.

• Strong analytical skills with a track record of data-driven decision-making and ROI-based marketing strategies.