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Newark Capital is a credit lending company aiming to provide instant access to loans for SMEs. We are on a mission to provide instant loans to small businesses: ensuring accessibility, affordability, value and customer experience. Newark capital is headquartered in Kikuyu Town with offices in Ngóng, Dagoreti, Ruiru, Wangige, Kikuyu, Limuru, Kiambu and Juja. RESPONSIBILITIES: Monitor and follow up on assigned defaulted accounts through calls, chats, and face-to-face visits, ensuring all interactions are logged in the system. Plan recovery strategies to ensure timely repayment. Skip-trace and locate customers, recover loans, or initiate collateral repossession when necessary. Negotiate repayment plans while remaining courteous and professional. Participate in and support team collection drives. Maintain strong customer relationships while enforcing loan recovery. Submit daily, weekly, and monthly collection reports. Provide actionable market intelligence from branches. Maintain strong working relationships with local law enforcement. Adhere to recovery policies, procedures, and relevant laws. Perform any other duties as assigned by the line manager.