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Responsibilities include providing initial urgency and business impact on all calls and assigning to relevant technicians, recording customer complaints in the system and updating resolution based on technician reports, advising users on equipment status and appropriate actions, updating tickets with information from technicians, closing tickets upon job completion, preparing and analyzing operational reports monthly, preparing Planned Preventive Maintenance schedules, coordinating PPM spare parts/materials follow-up, logging equipment inventory, ordering materials from stores, assisting in general administrative duties, participating in documentation for audits, and participating in meetings/trainings as required. Requirements: Diploma in Engineering, computer literacy, knowledge in administration and facility management as added advantages, at least 1 year experience in similar position, proficiency in MS Office, excellent computer, customer service, communication, interpersonal, analytical, and organizational skills, ability to express clearly verbally and in writing.