Delivers administrative duties and other Business services in Eligibility. Implements and maintains eligibility for benefits. Implements, updates and maintains automated, direct connect and manual Eligibility data. Interacts with internal & external clients and vendors to resolve issue. Generates reports from the system, identifies and resolves discrepancies. Identifies and recommends process improvement opportunities in the Department. Negotiates and resolves Eligibility with clients. Provides technical support for electronic process of eligibility. Ensures customer data is installed accurately and in a timely manner. Works with clients’ data format and internal Systems to resolve errors and technical issues.
