To deliver Retail sales at the Karen Road Main Shop and Naivasha Retail Shop through disciplined customer service, accurate invoicing and receipt issuance, strict stock control, and maintenance of a clean and orderly retail environment. The role requires absolute integrity, as it involves handling company stock, and official company records and payments. KEY DUTIES & RESPONSIBILITIES: 1. Sales & Customer Service: Serve walk-in customers professionally and courteously. Identify customer requirements and recommend appropriate Instarect products. Prepare quotations, close sales, and support repeat business. 2. Sales Documentation & Cash Handling: Prepare accurate invoices for every sale. Issue official receipts for all payments without exception, in compliance with company controls. Ensure no goods leave the shop without full payment and proper documentation, Credit terms can only be authorized by the Management. Confirm stock availability before committing to any sale. 3. Shop Cleanliness & Order: Maintain the shop in a clean, orderly, and presentable condition at all times, including shelves, counters, and customer areas. 4. Integrity, Discipline & Compliance: Perform duties with honesty, integrity, and accountability as required under company policy. Safeguard company cash, stock, equipment, and records. Immediately report theft, fraud, attempted fraud, stock loss, or any unethical conduct. Comply with Instarect Limited policies, lawful instructions, and disciplinary procedures in accordance with the Employment Act, 2007. 5. Reporting: Prepare and submit daily sales, cash, and handover reports accurately and on time. Escalate operational issues or customer complaints promptly.
