This is a full-time on-site role based in Nairobi County, Kenya, for a Debt Recovery Assistant. Responsibilities include identifying overdue accounts, contacting clients via various communication channels, and negotiating payment plans. The Debt Recovery Assistant will record payment arrangements, monitor adherence to agreements, and maintain accurate records. Additionally, the role involves resolving payment disputes, generating regular reports on debt recovery progress, and collaborating with internal teams to develop effective debt collection strategies.
Qualifications
Proficiency in financial reporting, debt negotiation, and account reconciliation
Strong written and verbal communication skills, along with active listening abilities
Proven organizational and time management skills for monitoring and managing multiple accounts
Critical thinking and problem-solving skills for dispute resolution
Familiarity with debt management systems or related software
Integrity, professionalism, and ability to handle sensitive client information
Previous experience in debt collection or a similar role is preferred
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is an added advantage
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