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Make outbound and receive inbound calls on overdue payments. Negotiate realistic repayment plans that benefit both customer and company. Provide accurate details on account status and repayment terms. Record all interactions, agreements, and follow-ups in the system. Escalate complex cases to the Line Manager. Meet set targets for collections, calls, and PTP (promise-to-pay) conversions. Ensure compliance with company policies, regulations, and data protection laws. Maintain professionalism, courtesy, and empathy in all interactions. Collaborate with team members to meet overall goals.