Customer Success Partner - Reefer/FMCG at Maersk Line

KEY RESPONSIBILITIES:

• Build long-term partnerships with clients by understanding their supply chain challenges maintaining strong relationships with existing and potential customers 

• Act as the primary point of contact for customer inquiries, ensuring timely and effective communication on significant trends, rate changes and policies for your assigned accounts 

• Reporting and feedback loop from the sales team on opportunities and Ocean and Landside contract fulfillment. 

• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship. 

• Client engagement – Support Sales with customer visits and engagement to understand business and needs of the customers and how to support them. 

• As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed. 

• Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment. 

• Manage the tender handling/contracting process and co-ordinate with Tender Contract Management (TCM) to ensure a comprehensive and competitive offer is submitted to the customers. 

• Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders. 

• Timely contract renewals & contract management. 

• Engage with and enable customers from contract handling through performance and satisfaction. 

• Manage the allocation to contract fulfilment process; internally and externally. 

• Support in issue resolution and drive transactional efforts toward OTS (One Team Sales). 

• Customer satisfaction – customer follow up and initiatives. 

• Client facing – customer visits to understand business and needs of the customers and how to support them. 

• Learning and development focal for Sales team.

WHO WE ARE LOOKING FOR:

Someone with:

• 3–5 years’ experience in customer service, logistics, or freight forwarding

• Proven experience managing end-to-end shipment processes and customer relationships

• Experience handling complex accounts and escalations

• Proven experience in a commercial role within the logistics industry with role in developing solutions for customers in the Reefer and FMCG vertical. 

• Proven track record in business-to-business sales, preferably in shipping, logistics, or transportation. 

• Skilled in consultative/value selling and solution-based approaches. 

•  Independent action as well as an entrepreneurial mindset and commitment 

• Ability to articulate value creation by providing integrated solutions combining the Maersk products and services 

• Experience within the Reefer and FMCG vertical. 

• A strong continuous improvement mindset 

• Excellent communication and problem-solving skills. 

• Self-motivated, independent starter who is also a good team player. 

• Strong analytical skills.