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Process and validate customer orders across omni‑channel platforms (phone, email...). Coordinate with Logistics, Sales, and Planning to ensure fast and accurate deliveries. Track orders proactively and communicate updates to customers. Resolve customer inquiries and complaints professionally and efficiently. Identify cross‑sell and upsell opportunities and share insights with Sales. Support Voice of Customer (VoC) programs and help improve NPS scores. Maintain accurate records of customer interactions and transactions. Use data dashboards and KPIs to support service improvements.