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Respond to customer enquires in person, by phone and online helpfully and promptly. Take responsibility for resolving customer issues and makes sure that they are resolved promptly. Maintain record of customer communications in CRM and other systems. Acknowledge and resolve customer complaints. Process orders, customer applications, and requests. Maintain customer records. Compile and distribute daily reports on customer products and credit usage. Perform customer follow up to ensure that they are enjoying the product. Identify and report computers system incidents to the technical team and the relevant managers. Make recommendations to improve customer service and business processes and systems. Prepare schedules for customer visits by technicians and sales representatives as required. OTHER: MGas offers 24-hour customer service. Agents are expected to work agreed shifts.